FAQ's
Here are answers to the most common questions asked.
My Order
What payment methods are accepted?
Alcove & Nib offers multiple payment methods on our website including Apple Pay, G Pay and card payments.
How do I cancel or make changes to my order?
Orders cannot be changed once placed and prepared for despatch, but you can contact us to request a cancellation and refund if the order has not yet been despatched. Then reorder with the correct products.
Where do you deliver to?
Currently we deliver only within the United Kingdom.
Delivery & Returns
Below are some common questions about shipping, returns, and exchanges
What postage options do you use?
All orders are delivered by Royal Mail.
How much does it cost to deliver my order?
The delivery cost is influenced by the total weight of the items purchased and the shipping address. The final charge is calculated at the checkout phase.
How long will it take for my order to arrive?
Orders typically arrive within 48 hours of despatch. You will receive a tracking number upon despatch to pinpoint the delivery date.
Can I track my order?
Yes. You will receive a email despatch notification containing a tracking number.
What is Alcove & Nib's returns policy?
You can view our Returns Policy here
How will I be refunded?
We will refund you the price you paid for the products by the method you used for payment.