Refund policy
Last updated: October 17, 2025
At Alcove and Nib, we want you to be completely satisfied with your premium stationery purchase. We understand that sometimes items may not meet your expectations, and we are here to help make things right.
Return Window
You have 14 days from the date you receive your order to request a return or exchange. We believe this gives you ample time to evaluate your purchase and ensure it meets your needs.
Eligibility Requirements
To be eligible for a return or exchange, items must be:
- In the same condition as when you received them
- Unused and undamaged
- In their original packaging with all tags attached
- Accompanied by your receipt or proof of purchase
How to Initiate a Return
Please contact us at hello@alcoveandnib.com before sending any items back.
Important: Items sent to us without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs and ensuring items reach us safely. We strongly recommend using a tracked delivery service for your protection, as we cannot be responsible for items that become lost during return shipping.
Refunds & Exchanges
- Refunds will be processed to your original payment method within 5-7 business days of receiving your returned items
- Exchanges are gladly accommodated for items of equal or lesser value
- You will receive full refund of the item cost; original shipping charges are non-refundable unless the return is due to our error
Questions or Concerns?
If there are any issues with your order or if you have questions about our return policy, please reach out to us immediately at hello@alcoveandnib.com. Our team is committed to making things right and ensuring your experience with Alcove and Nib exceeds your expectations.
We truly appreciate your business and look forward to serving your stationery needs.